Social Media Egypt SME

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Refund and Returns Policy

At Social Media Egypt, we value transparency and customer satisfaction. Please read our refund policy carefully before purchasing any service or subscription.

✅ Eligibility for Refunds:

We offer refunds under the following conditions:

  • Duplicate Payment: If you are charged twice for the same service.

  • Service Not Delivered: If we fail to initiate the agreed-upon service within 10 business days from the confirmed start date.

  • Cancelled Before Start: If you cancel your subscription before the service work has begun.

❌ Non-Refundable Cases:

Refunds will not be issued in the following cases:

  • Services already rendered or in progress

  • Change of mind after project initiation

  • Dissatisfaction due to lack of cooperation or incomplete client input

  • Delay caused by client’s failure to provide content, access, or approvals

  • SEO/ad results not meeting subjective expectations (due to nature of digital marketing)

🔁 Plan Cancellation:

You may cancel your plan anytime. Cancellation stops your auto-renewal for the next billing cycle, but the current period is non-refundable.

📩 How to Request a Refund:

To request a refund, please contact our billing team within 7 days of the issue:

All requests will be reviewed on a case-by-case basis. If approved, refunds are processed within 7–10 business days.